Returns
Refunds:
Trancegaze has a 10-day refund policy for t-shirts, which means you have 10 days after receiving your item to request a refund. Returning the physical item is not required. To start a refund or reprint, you can contact us using the contact form.
Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. However, in the case of a damaged product or a manufacturing error, Trancegaze offers a free reprint or refund if you contact us within 10 days of receiving your order.
Please send a message and include a clear photo showing the manufacturing defect or issue. If approved, you’ll be automatically refunded on your original payment method within 2 days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 5 business days have passed since we’ve approved your return, please contact us at via contact form on the contact page.
Start a Refund
| Issue | Required evidence |
|---|---|
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) |
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.
|
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) |
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. |
| An issue with an electronic device (manufacturer’s defect) | A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed. |
|
Delivery-related product damage |
A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
|
Reprinted item has the same issue as the original item |
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |